Auto Repair Rochester, NY │ Auto Body Shop │ Long Pond Auto Body

Frequently Asked Questions

Why are estimates different from shop to shop?
The truth is all shops may see something that another does not when writing your estimate. Don't be fooled into thinking that just because one shops estimate is lower than another, means you have to go there.

A company that places attention on cost cutting measures and second rate parts is not what you are looking for. Have the person that is writing your estimate explain in detail just what you can expect.

Sometimes quality work may cost a bit more but the end result is well worth it. Also remember that an estimate is just that, an estimate! Sometimes a body shop can not tell there is hidden damage until your repairs have actually started. Any hidden damage found is then quickly notified to your insurance company.

When can I expect my repairs to begin?
The second we get an approval from you or the combination of you and your insurance company we can get the ball rolling. Replacement parts if needed will be ordered and a detail process from start to finish will be explained to you by us. We want to make sure your vehicle looks it's best before we hand you the keys. Expect the best of quality in the repairs we do.

I just called my insurance company and was told that because you are not on their direct repair list that I shouldn't use you, is that true?

NO!... It's your car, and your insurance. No matter which auto body shop you choose, that choice is completely yours and don't let your insurance company tell you otherwise.

What forms of payment do you accept?
We will accept Visa, MasterCard, Discover, Cash and Insurance checks. If you decide to deposit the insurance check into your own account, please be aware that it may sometimes take your bank up to two weeks to clear funds.

We however would be happy to accept the check directly as payment.

It is also important to note that all and any deductibles are the responsibility of the vehicle owner and will have to be paid at time of delivery or pickup of vehicle if applied.

Can I expect my vehicle to be finished on the date promised?
Most body shops wishing to remain completely honest will not make a promise like this. Sadly to say that sometimes due to hidden damage or simply waiting for insurance company response may slow the process of getting your car and or truck back to you. We will however do our very best to try and give a accurate estimate of when you can expect your vehicle. The most important thing is that your repairs are done correctly and that you are happy with the finished work.

I was just in an accident and my car is not driveable. What should I do?
Depending on the city or town you are in, many times a police report is required. Explain to the police officer that you would like to have your car taken to your body shop. During business hours most body shops will pay for the tow charges for you up front, but be sure to ask first. If you are using us for your auto body repair just tell the tow truck driver you want to go to Long Pond Auto Body. Better yet request Ray Kerhaerts Towing (link to: to come and get your vehicle. Kerhaert's will guarantee a quick response and assure you get the best of service.

They can be reached 24 hours a day at 585.865.8159.

Is there certain care that needs to be taken for freshly painted vehicles?
Yes! but because of so many types of coatings each may be different. Before you take delivery of your vehicle we will explain how to maintain your car or truck so that it always looks like you just picked it up.

We are here to serve you! If you ever have any questions just pick up your phone or stop in.

The more we can help you, the more we are sure that you will want to use Long Pond Auto Body as your collision repair shop of choice.